Returns & Refunds Policy

We want customers to receive the book they ordered in good condition.

Because our printed books are produced on demand, returns and refunds are handled according to the nature of the issue and the applicable consumer protection laws in the customer’s country.

Damaged, Defective, or Incorrect Items

If your book arrives damaged, defective, misprinted, or if you received the wrong item, please contact us within 14 days of receiving the order.

Please include:

Your order number
A description of the issue
Clear photos of the damage, defect, or incorrect item
The email address used for the order

After reviewing the issue, we may offer a replacement copy, a reprint, or a refund, depending on the circumstances.

BookVault’s own guidance requires issues with orders to be raised within 14 working days of receiving the goods and may require images and an explanation of the defect or damage. (help.bookvault.app)

Change-of-Mind Returns

If you wish to return a book for a reason other than damage, defect, or an incorrect item, please contact us before sending anything back.

Returned books must be unused, undamaged, and in a resalable condition.

Unless required otherwise by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges may not be refundable once an order has been produced and dispatched, except where required by applicable law.

UK and EU Customers

If you are a consumer located in the United Kingdom or the European Union, you may have statutory cancellation rights for online purchases.

Where applicable, you may have the right to notify us that you wish to cancel your purchase within 14 days of receiving the goods, and then return the goods within the applicable return period.

This policy does not limit any mandatory consumer rights that apply under local law.

Non-Returnable Situations

We may be unable to offer a refund or replacement where:

The customer provided an incorrect or incomplete shipping address
The customer selected an untracked shipping option and tracking is unavailable
The item was damaged after delivery
The customer failed to report the issue within the applicable time period
The book has been used, damaged, or is no longer in resalable condition, unless the item was defective when received

Refund Method

Approved refunds will usually be issued to the original payment method.

Processing times may vary depending on the payment provider.